Frequently asked questions
What people ask us
in Spain.
Does it integrate with the systems I already have in Spain?
That's the question we're asked most, and the short answer is yes. We connect via API with what your center already uses and with industry standards: HL7, FHIR and ASTM for analyzers and laboratory. If something has no API, we look at it in the initial conversation and tell you in writing whether it connects, how and with what scope. We never take it for granted before seeing it.
Do I have to change my invoicing software?
No. We integrate with your invoicing software and your accounting firm; we don't force you to move what already works. You keep invoicing where you invoice today, and the system stops asking you to type in the same patient twice.
Can the patient request their health record?
Yes, and it's their right under Law 41/2002. From the patient portal they download their reports and results whenever they want, without anyone on your team having to find them or send them by hand.
We work with occupational accident mutuals. Does that change anything?
It changes quite a lot, which is why we have a dedicated occupational health line. Batch medical checkups, tests assigned by job role, fitness-for-work certificates and a portal for the company, with one firm rule: the company sees the fitness result; the results belong to the worker.
How does TenmaHealth handle electronic health records?
In Spain, health records are governed by Law 41/2002 and the GDPR: the patient's right of access, a minimum retention period of five years and traceability of who accessed what. The system logs every access and every change, with the user and the time.
Have you done tax integrations before?
Yes, and it's the best argument we have. We have integrated health-center billing with the SAT in Mexico, the SII in Chile and SUNAT in Peru. Connecting a clinical system with a tax authority is the most demanding work in this industry, and we've already done it three times.
Does it validate patient identity in Spain?
We work with Spanish documents: DNI, NIE and NIF. The scope of each validation is confirmed in the proposal.
Do I have to migrate my clinic's data myself?
No. Migration is included and our team does it, in milestones and with a trial migration that you validate before the final one. Paper records are not digitized: they're recorded in the system from go-live.
Where is my data?
Data hosted in the European Union and processed in accordance with the GDPR. It can also be hosted on your own center's server. Your data is yours and you can take it with you whenever you want.
How much does it cost?
It depends on the size of your center and what it needs. It always includes migration, unlimited users and support. After reviewing the scope, we present a fixed-price proposal.