Frequently asked questions
What people ask us
in Mexico.
Does it integrate with the systems I already have in Mexico?
That's the question we're asked most, and the short answer is yes. We connect via API with what your center already uses and with industry standards: HL7, FHIR and ASTM for analyzers and laboratory. If something has no API, we look at it in the initial conversation and tell you in writing whether it connects, how and with what scope. We never take it for granted before seeing it.
Do I have to change my invoicing software?
No. We integrate with the PAC you already use to stamp invoices; we don't force you to move what already works. You keep invoicing where you invoice today, and the system stops asking you to type in the same patient twice.
Do the notes follow the NOM-004 format?
The system structures medical notes with the sections and minimum data the standard requires, and it's configured for the types of care your center provides. We review the exact scope with you in the initial conversation and it goes in writing in the proposal: we don't take for granted what we haven't seen.
Is CFDI stamping already solved, or do I have to set it up myself?
Solved. We already have CFDI stamping through a PAC integrated for health centers, with the complements your operation requires. And if you already stamp with a specific PAC, we connect to that one: we don't ask you to change.
How does TenmaHealth handle the electronic clinical record?
In Mexico, the clinical record (expediente clínico) is governed by NOM-004-SSA3: note structure, minimum data by type of care, informed consent and retention. The system structures notes according to that format and logs every access and every change, with the user and the time.
Have you done tax integrations before?
Yes, and it's the best argument we have. We have integrated health-center billing with the SAT in Mexico, the SII in Chile and SUNAT in Peru. Connecting a clinical system with a tax authority is the most demanding work in this industry, and we've already done it three times.
Does it validate patient identity in Mexico?
We work with Mexican documents: CURP and RFC. The scope of each validation is confirmed in the proposal.
Do I have to migrate my practice's data myself?
No. Migration is included and our team does it, in milestones and with a trial migration that you validate before the final one. Paper records are not digitized: they're recorded in the system from go-live.
Where is my data?
Data protected in accordance with Mexican personal data protection law. It can also be hosted on your own center's server. Your data is yours and you can take it with you whenever you want.
How much does it cost?
It depends on the size of your center and what it needs. It always includes migration, unlimited users and support. After reviewing the scope, we present a fixed-price proposal.