Frequently asked questions
What people ask us
in Chile.
Does it integrate with the systems I already have in Chile?
That's the question we're asked most, and the short answer is yes. We connect via API with what your center already uses and with industry standards: HL7, FHIR and ASTM for analyzers and laboratory. If something has no API, we look at it in the initial conversation and tell you in writing whether it connects, how and with what scope. We never take it for granted before seeing it.
Do I have to change my invoicing software?
No. We integrate with the DTE issuer your center already uses; we don't force you to move what already works. You keep invoicing where you invoice today, and the system stops asking you to type in the same patient twice.
Do lab tests go into the clinical record automatically?
Yes, and that's where we come from. We integrate analyzers model by model with HL7, FHIR and ASTM: the result enters the patient's record already compared with their previous tests, with what changed flagged before the physician signs.
Is issuing electronic receipts and invoices already solved?
Solved. We already have electronic tax document issuing with the SII integrated for health centers. And if your center already works with an issuer, we connect to that one instead of asking you to change.
How does TenmaHealth handle the electronic clinical record?
In Chile, the clinical record (ficha clínica) is sensitive data under Law 20,584: restricted access, the patient's right to obtain a copy and traceability of who accesses it. The system logs every access and every change, with the user and the time.
Have you done tax integrations before?
Yes, and it's the best argument we have. We have integrated health-center billing with the SAT in Mexico, the SII in Chile and SUNAT in Peru. Connecting a clinical system with a tax authority is the most demanding work in this industry, and we've already done it three times.
Does it validate patient identity in Chile?
We work with Chilean documents: the RUT, through the Civil Registry. The scope of each validation is confirmed in the proposal.
Do I have to migrate my center's data myself?
No. Migration is included and our team does it, in milestones and with a trial migration that you validate before the final one. Paper records are not digitized: they're recorded in the system from go-live.
Where is my data?
Data protected in accordance with Chilean personal data protection law. It can also be hosted on your own center's server. Your data is yours and you can take it with you whenever you want.
How much does it cost?
It depends on the size of your center and what it needs. It always includes migration, unlimited users and support. After reviewing the scope, we present a fixed-price proposal.